FAQ

Audio input lines are not reported to applications in Windows unless a source is physically connected. Please make sure that you have connected an audio source. If it still doesn’t work, you can check the Device Settings… from the Options menu. Make sure the correct audio recording device is selected in the corresponding list box.

Please check the audio device settings in Acoustica by choosing Preferences... from the Edit menu. Now, click the Audio device settings tab and make sure the correct input and output devices are selected. If you are using Windows and cannot find your audio device, please try to switch Driver type. Acoustica supports both ASIO and Windows Audio.

Audio glitches can occur on slow computers when using the most demanding processing tools in Acoustica. Increasing the audio buffer size will usually solve the problem. Please choose Preferences... from the Edit menu. Now, click the Audio device settings tab and increase the buffer size.

Acoustica runs natively on Apple Silicon, and you can only use plug-ins with Apple Silicon support. If you want to use plug-ins that don't run natively on Apple Silicon, please start Acoustica using Rosetta 2:

• Locate Acoustica in your Applications folder.
• Select the Acoustica, and then press cmd-I
• In the Info pop-up window, place a check mark on Open using Rosetta and close the Window.
• Restart Acoustica. Possibly you need to rescan in the Plug-In Manager.

You will need to scan for plug-ins in Acoustica. Please choose Plug-in Manager... from the Plug-Ins menu and click the Scan for changes button.

The Authorize button gets activated as soon as you enter a valid license key. If your license key doesn't get accepted, there could be various reasons:

• You have installed another version than the license key is issued for. The license keys are only valid for the major product version, so as an example a licene key issued for version 1.x of a product won't work for version 2.x. Download links for legacy versions can be found on our Downloads page.
• On Windows make sure you have installed the right bit-architecture of our plug-in(s). For (older) 32 bit hosts, install the 32 bit version. For (current) 64 bit hosts, install the 64 bit version.
• You have installed another product than the license key is issued for. Please be aware that DeVerberate and Verberate are two different products.
• You have entered the license key incorrectly. Please try to copy and paste the license key.
  If you have excluded all the above, please take a screenshot with the license key entered and send it to support@acondigital.com.

Yes, we offer 50% educational discounts to students, educators and educational institutions. Please complete and submit this form and we will send you a coupon code that you can use in our online store.

We try to avoid running very frequent campaigns with large discounts, but we do offer discounts from time to time. Please visit our website and sign up for our newsletter to stay informed. You can find the sign up form in the footer of every page.

Adobe Premiere doesn’t scan for new plug-ins when it is started and you will need to initiate the scanning after installing any of our plug-ins. Please see the following thread on the Adobe Support forum for more information: https://forums.adobe.com/thread/1246340

Adobe Audition doesn’t scan for new plug-ins when it is started and you will need to initiate the scanning after installing any of our plug-ins. Please see the following information from Adobe: https://helpx.adobe.com/audition/using/adding-third-party-plug-ins.html

Unfortunately, Studio One only shows the convenient "Edit with..." shortcuts in the Audio menu for a set of hard coded ARA plug-ins. To use Acoustica ARA, you will need to locate the plug-in in the effects list:

• Press F7 to show the Effects list, if not already visible.
• Locate Acoustica from the Acon Digital sub-folder.
• Click the VST3 Acoustica plug-in in the list. Now, move the mouse cursor over the clip you want to edit, press the Alt key (Windows) / Command key (Mac) and keep it pressed while you release the mouse button.

You will need an ARA2 compatible host application (see https://en.wikipedia.org/wiki/Audio_Random_Access for a list of compatible hosts). In some hosts, like Logic Pro X you can choose both the normal and ARA2 version of the plug.in. Please make sure to choose the ARA version.

You will need to add the VST2 installation folder to the list of VST2 search directories in EDIUS:

• Choose Settings > System Settings... from the EDIUS main menu.
• Navigate to Effects > VST Plug-in Bridge.
• Click the Add button.
• Locate the VST2 installation folder you used when you installed the Acon Digital plug-ins. The default directory is C:\Program Files\VstPlugins\Acon Digital.
• Click the OK button and restart EDIUS for the changes to have an effect.

ARA2 is an extension to the common plug-in standards, and the interaction between the plug-in format and the ARA2 extension is documented for the VST3 and Audio Units (AU) standards. Unfortunately, AVID's extension of AAX for ARA2 support is not yet available to third party developers, thus making it impossible for us to create Pro Tools compatible ARA2 plug-ins at the time being.

You will need a VST, VST3 , Audio Unit or AAX compatible host application to use our plug-ins. Audio editors, digital audio workstations, video editors or similar software typically support these standards. If you don't have an application already, please consider our audio editor, Acoustica.

The individual Stem outputs of Remix are currently fully supported in Pro Tools AAX. We know that the VST3 version of Remix also offers this option in current versions of some hosts like Bitwig, FL Studio and Digital Performer.